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KMID : 0613620190390020358
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Health Social Welfare Review
2019 Volume.39 No. 2 p.358 ~ p.393
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Exploring the Limitations in the Use of Online Health Information and Future Direction: Focused on Analysis of Expert Knowledge in the Frame of Ignorance
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Oh Young-Sam
Cho Young-Eun
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Abstract
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The purpose of this study is to understand the various problems and limitations in using online health information and suggest the development direction of this new trend in health care settings. To address this purpose, the authors conducted in-depth interviews with ten experts in medicine, social science, law, practice, and engineering. Also, the study conducted a multi-case study based on the frame of ignorance suggested by Kerwin. In this research, experts asserted four types of ignorance in the use of online health information: error, known-unknown, denial, and unknown-unknown. Specifically, all four types of ignorance were happened in the section of practice and daily life while three types of ignorance (error, known-unknown, denial) were exist in the section of medical field and social science. Known-unknown reported the most frequent ignorance, followed by error, denial, and unknown-unknown. To solve the problems caused by limitations of various ignorance, the experts suggested multiple strategies, such as appropriate response of information seekers, information agency with high trust, need for taboo, recognition and reinforcement for education efficacy in the use of health information. From the results, this study emphasizes the imperfection of online health information and incompleteness of our knowledge. To address the limitations, our society should apply the collective intelligence consisting of various expert knowledge as well as we should propose the agency that manage and circulate online health information with high trust and efficacy.
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KEYWORD
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Online Health Information, Ignorance, Expert Knowledge, Health Literacy
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FullTexts / Linksout information
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Listed journal information
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